Return Eligibility

At Zanpic, your satisfaction is our top priority. If you are not fully satisfied with your purchase, our Return Policy outlines the conditions under which we accept returns, issue refunds, or provide exchanges.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be unused, unopened, and in their original packaging.
• Products must be returned within (30 days) of the delivery date.
• Proof of purchase, such as an order confirmation or receipt, is required.

Note: Due to the nature of hygiene and cleaning products, items that have been opened or used are not eligible for return unless they are defective or damaged.

2. Non-Returnable Items

We do not accept returns for the following:

• Opened or used hygiene and cleaning products.
• Items purchased during clearance sales or marked as "Final Sale."
• Gift cards or promotional items.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within [7 days] of delivery. Provide:

• A description of the issue.
• Photos of the product and its packaging.

We will arrange for a replacement, refund, or store credit based on your preference and product availability.

4. Return Process

To initiate a return, follow these steps:

• Contact our Customer Support Team at info@zanpic.in, contact@zanpic.in or +91-9354744727 to request a return authorization.
• Package the item securely in its original packaging.
• Ship the item to the return address provided by our team.

Note:Customers are responsible for return shipping costs unless the item is defective or damaged.

5. Refunds

Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method within [7–10 business days].

Please note:

• Shipping fees are non-refundable.
• For returns involving promotional discounts, refunds will reflect the adjusted amount.

6. Exchanges

We offer exchanges for eligible items in the event of incorrect or defective orders. Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit will be issued.

7. Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been processed for shipping. Contact our team at info@zanpic.in or +91-9354744727 for assistance.

8. Contact Information

For questions or concerns about our Return Policy, please contact us:

• Email: info@zanpic.in, contact@zanpic.in
• Phone: +91-9354744727, 011-43580728
• Mailing Address: C-406, Ground Floor, Office No. - 3, Avantika, Rohini Sector-1, New Delhi-10085, India